Data Deletion Request

1. How to Request Deletion

You may request deletion of your Veast account and associated personal data through either of the paths below. Both are honored equally and follow the same 30-day timeline. You do not need to reinstall the app: Path B works without it.

Path A · In-App (Recommended)

Open the Veast appLaunch the app on your iPhone or Android device, or open the web app at veast.life/app, and sign in with the account you want to delete.
Open Delete AccountSettings→Delete Account or Settings→Privacy Settings→Delete Account (in the web app, use Settings → Delete Account)
Confirm the requestFrom Settings, type DELETE and tap Delete Account. From Privacy Settings, tap Schedule Deletion, then Confirm.
30-day grace period beginsYour account is closed immediately and you are signed out on every device. You can cancel the request within 30 days by signing back in and tapping Keep my account. Signing in alone does not cancel the request. After 30 days, deletion is permanent and irreversible.

If you signed in with Apple, deleting your account also revokes Veast's access to your Apple ID.

Cancel store billing first. Deleting your account does not cancel a membership billed through the App Store or Google Play; the store keeps billing you until you cancel it there. On iPhone: Settings → [your name] → Subscriptions. On Android: Play Store → Payments & subscriptions → Subscriptions. A web membership billed by card is stopped when you delete your account. If you have Premium coaching, end it first in Settings → Manage membership → End coaching.

Deleting part of your data. To delete some data without deleting your account, open Settings → Privacy Settings in the iOS or Android app and delete any of: journal entries, workouts, nutrition logs, Pulse check-ins, Veast Agent conversations, photos, or your Today record. Or email us at the address below and tell us what to delete.

Path B · Email (Fallback)

If you cannot access the app — for example, you have lost your device, your subscription has lapsed, or you simply prefer email — send a deletion request from the email address associated with your account.

Send to

support@veast.life

Subject line: Data Deletion Request

Please send from the email address registered on your Veast account. If you cannot, include your account email and any other identifying information (name, country, approximate signup date) so we can locate your account. We may ask one or two verification questions before processing — this protects you from unauthorized deletion requests.

2. What Gets Deleted

Thirty days after a confirmed deletion request, your account is permanently deleted. The data below is erased from our database at that point, and stored photos, videos and files are removed within hours after.

Data Category	Description
DeletedAccount profile	Name, username, email, date of birth, gender, city and country, bio, profile photo and banner, password, two-factor settings and backup codes, sign-in sessions and device names, push notification addresses
DeletedQuestionnaire	All your answers, including injuries, medical conditions, medications, substances, diet and allergies, and your Mind and Spirit answers
DeletedTraining and progress	Workouts and sets, routines and diet plans made for you, discipline check-ins, fasting, your Today record, Veast Score history, plane progress, game results
DeletedHealth logs	Nutrition, water and supplement logs, body measurements, Pulse check-ins, sleep (including the verification copies made with Apple Health samples) and steps
DeletedJournal	All journal entries
DeletedPhotos, videos and files	Post images, message attachments, meal photos, Mirror photos, tribe banners, uploaded exercise media, coach intro videos and credential documents, and data exports
DeletedMessages you sent	Direct messages, coach chat messages and questions to your coach. Messages others sent you stay with them.
DeletedCommunity activity	Comments, likes, bookmarks, follows and tribe memberships. Your posts are replaced by a "deleted" placeholder, with no text or images, so other members' replies stay readable.
DeletedVeast Agent and AI	Agent conversations and previews, the Agent server log, weekly and monthly reviews
DeletedActivity log and settings	The in-app activity log, your preferences, feedback you sent in the app, and referral codes and rewards

Once the 30-day grace period ends, none of the above can be recovered by Veast or by you. Copies in our database provider's automatic backups expire as those backups are replaced.

3. What Is Retained

A narrow set of records is kept after your account is deleted, for the reasons below. None of it is used for anything else.

Data Category	Retention Period	Reason
RetainedSubscription & billing records	As long as tax and accounting law requires (in Canada, generally six years after the end of the tax year they relate to)	Tax and accounting obligations
RetainedCoach tax, payout & earnings records (coaches only)	As long as tax law requires (in Canada, generally six years after the end of the tax year they relate to)	Tax obligations
RetainedSecurity event records	2 years, then deleted automatically	Security and fraud investigation. After deletion they no longer name you and keep only the internal identifier your account had.
RetainedReports & moderation decisions	Kept for the community's safety	Safety and repeat-abuse prevention
RetainedConsent records	Kept as proof	Proof of what you agreed to and when (AI, Results tribe, share cards, coach agreement)
RetainedEmpty sign-in record	Kept	Your email, phone number and password are removed; the empty record keeps the records above consistent
RetainedResults already featured	Stays published	If you agreed to be featured, what Veast already published on veast.life or its social accounts stays published
RetainedLive-session recordings (coaches)	Until the coach deletes them	Recordings are not removed automatically when a coach's account is deleted; a coach can delete them first, or ask us to

Our providers keep their own records under their own retention schedules: Apple, Google and RevenueCat keep purchase records; Stripe keeps payment records and your customer record, which deleting your Veast account does not remove; Anthropic deletes what we sent it within 30 days unless it must keep it longer under its usage policy or the law; Sentry keeps crash reports under its schedule. See the Privacy Policy for details.

4. Timeline and Confirmation

Whichever path you choose, the timeline is the same:

Step	When	What Happens
Request submitted	Day 0	You confirm in-app, or your email is received and verified
Acknowledgment	Immediate, in-app	You are signed out at once. If you sign back in during the 30 days, the app shows the date your account will be erased. Veast sends no email about a deletion request — no acknowledgment, no reference ID, no completion notice.
Soft delete	Day 0 → Day 30	Your account is immediately closed and hidden from all surfaces (community, coach roster, leaderboards). You may cancel during this window by signing back in and tapping Keep my account. Signing in alone does not cancel the request.
Permanent deletion	After Day 30	All data listed in Section 2 is irreversibly erased from our database, and stored files within hours after. Backup copies expire as backups are replaced.

If your request cannot be honored — for example, if we cannot verify ownership of the account — we will respond within 7 days explaining why and what additional information is needed.

Right to cancel. You can cancel a deletion request at any time during the 30-day grace period. Sign back into the Veast app and tap Keep my account. Signing in alone does not cancel the request. Once 30 days have elapsed, cancellation is no longer possible.

5. Contact

Veast X LTD
Suite 250 - 997 Seymour St, Vancouver, BC V6B 3M1, Canada
Data deletion requests: support@veast.life
General privacy inquiries: legal@veast.life
Website: veast.life

Also see: Privacy Policy · Terms of Service · Data Processing Agreement